You can check your purchase by following the steps below:

① Click the account icon (person-shaped icon) at the top right of the official store, then select “Library.”

② In the “My Orders” section, select the product for which you want to view the key.

▼ If you purchased a product with DRM for Steam or Epic Games Store:

③ Click the “View” button to display your key.

④ The key can be activated on the official activation page within Steam or the Epic Games Store.

For more details, please refer to the official pages below:

• Steam: https://shorturl.at/jxxZV
• Epic Games Store: https://shorturl.at/JnZud

The method for displaying the key is also explained in the blog post below, so please take a look as well.
【After Purchase Guide】How to Check Your Product Key

▼ If you purchased a downloadable version:

③ Click the “Download” button to access your product.

Important Notes

• If you are using your browser’s translation feature, the “View” or “Download” buttons may not display the key correctly or start the download properly. Please make sure to turn off your browser’s translation feature before clicking these buttons.
  
• After clicking the “View” or “Download” button, it may take some time for the key to appear or for the download to begin. Please wait a moment and avoid clicking the button multiple times.

▼ Recommended Environment

The recommended environment is as follows:

• Browser: Latest version of Chrome, Firefox, Safari, or Edge
• OS: Latest version of Windows, macOS, iOS, or Android
• Settings: JavaScript and Cookies enabled
• Browser Extensions: All extensions disabled
• Network: Access from an unrestricted internet connection
  

Please also check the system requirements listed on each product’s detail page.

Refunds are subject to the following conditions.
-The product has not been downloaded OR
-The retail key (Epic key, Steam key, etc.) has not been viewed For more details, please refer to the refund policy page.
-The request is made within 14 days of purchase

If you meet the above conditions and wish to request a refund, please contact us via the contact form.

Please fill out the issuance request document along with your email address and name, then contact us.

1. If you haven’t received the download link:
It may take a few minutes for the email containing the download link to arrive after your purchase.
Please wait a little while and check your inbox again.

2.If clicking the "View" button does not display the redemption code, or if clicking the "Download" button does not start the download.
Please check whether you are using the recommended environment listed below.
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・Browser: Latest version of Chrome, Firefox, Safari, or Edge
・OS: Latest version of Windows, macOS, iOS, or Android
・Settings: Enable JavaScript and Cookies
・Browser extensions: Disable all extensions
・Network: Access from an unrestricted internet connection
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If you are using the recommended environment and it still does not work properly, we will send the redemption code or the download file to you by email.
Please contact us via the contact form

3. If you see the message “Sorry! This digital product is no longer available.”
Each product can be downloaded up to 10 times.
The number of remaining downloads is shown below the product name on the download page, in the format “[Remaining]/10”.
If you still can’t download the product even though you have remaining attempts, please contact us via the contact form and describe your situation in detail.

The RPG Maker Official Store is the official store operated by Gotcha Gotcha Games Inc., the developer and publisher of the RPG Maker series.
In contrast, KOMODO Plaza is a separate store operated by KOMODO Inc. and has no current affiliation with this store.

The store is operated by a different entity than the KOMODO Plaza, so support is not provided for purchases made there.
Please contact the KOMODO Plaza for support.

Email address changes are not allowed after registration. Please be aware of this when registering.

This is the official store provided by Gotcha Gotcha Games, the developer and operator of the "RPG Maker" series.