Account
It is not possible. You will need to register for an account.
Email address changes are not allowed after registration. Please be aware of this when registering.
Open the login page and enter the email address you registered with. A 6-digit code will be sent to your email. Enter that code to log in.
After logging in, click on the account button.
Our store is developed and operated using Shopify.
For details on Shopify's privacy policy, please refer to the documentation on Shopify.
For information on how Gotcha Gotcha Games handles personal information, please refer to our Privacy Policy.
There have been many cases of typos. Please double-check the email address you entered.
Please contact customer support with your name, the product you purchased, and the order date.
If you wish to delete your account, please contact us through the contact form with the following information:
-Email address
-Name
After your contact, we will send a confirmation email to your address.
Once confirmed, we will delete your account.
Deleting your account will permanently remove game licenses, profiles, gifts, credits, and other related information, and they cannot be restored.
No refunds will be issued for account deletions.
Store
This is the official store provided by Gotcha Gotcha Games, the developer and operator of the "RPG Maker" series.
The recommended environment is as follows:
Browser: Latest versions of Chrome, Firefox, Safari, Edge are recommended. Not supported on Internet Explorer.
OS: Latest versions of Windows, macOS, iOS, Android are recommended.
Please check the system requirements on each product's detail page.
The store is operated by a different entity than the KOMODO Plaza, so support is not provided for purchases made there. Please contact the KOMODO Plaza for support.
"RPG Tkool" and "RPG Maker" are the same service. In Japan, the name "RPG Tkool" has been used, but we have standardized it to "RPG Maker" worldwide.
The site supports Japanese and English languages.
The store can be used on PCs, smartphones, and tablets.
Purchasing
If you would like to request a refund, please contact our support team within 14 days of purchase and provide the following information:
-Email address
-Purchased product
-Purchase date
Please note that refunds are subject to the following conditions. Be sure to review them before making a purchase:
-The product has not been downloaded
or
-The retail key (such as an Epic key or Steam key) has not been viewed
For more details, please refer to our refund policy page.
We occasionally offer discounts and promotions.
Campaign information is announced via our email newsletter.
Sign up using the email input field at the bottom of the page to receive exclusive offers.
Some products offer trial versions. Please check the details of each product. There are no trial versions for DLCs.
Refunds are processed through the payment provider. Please refer to the payment provider's policy for more details.
If you wish to request a refund, please contact us within 14 days of purchase.
Refunds are subject to the following conditions.
Please check before purchasing:
-The product has not been downloaded OR
-The retail key (Epic key, Steam key, etc.) has not been viewed For more details, please refer to the refund policy page.
You can use Visa, MasterCard, and American Express credit cards.
We accept credit cards (Visa, MasterCard, American Express).
Please fill out the issuance request document along with your email address and name, then contact us.
Discount
We are unable to process a refund for purchases made after the sale period.
There is a coupon code input field on the payment page.
Downloads
Please follow these steps to view your retail key:
(1) Click the account icon (person icon) in the top right of the official store and select "Library."
(2) Select the product you want the key for in "My Orders."
(3) Click "View" to display the key.
If an order is flagged as high risk, the retail key display and download pages may be hidden. Please contact us for assistance.
Retail keys will only be displayed for 180 days after purchase. Please activate them within this period.
Retail keys (Steam keys, etc.) will no longer be displayed after 180 days from purchase. Please activate them within this period. If the key is not displayed within 180 days or if you are unable to download a product purchased from a retail store, please contact us.
Please check the following URL for information on how to redeem a Steam key:
https://help.steampowered.com/en/faqs/view/2A12-9D79-C3D7-F870
Please check the following URL for information on how to redeem an Epic Games product code: https://www.epicgames.com/help/en-US/c-Category_TechnicalSupport/c-TechnicalSupport_GeneralSupport/how-do-i-redeem-a-code-to-my-epic-games-account-a000084732?sessionInvalidated=true
Other
We do not offer phone support. Please contact us via the contact form, and we will respond by email.
Please contact us through the contact form.
Please enter your email address in the "Receive Special Offers" section in the footer and click the "Register" button.
Please unsubscribe through the link provided in the email you received or in the newsletter.
T2010001212087 is the registration number.
Can’t find your question? Contact us below.